Games Cancellation Settlement Policy

RummyTu Cancellation Settlement Policy

In the event, a rummy Cash Game is cancelled by RummyTu due to technical or other glitches at our end or due to some player(s) indulging in any form of unfair game play; the following settlement policy shall be followed:

Points Rummy Cash Games:

In the event of cancellation of a Points Rummy Cash Game, the table balance of each player is restored to the amount at the beginning of the cancelled Cash Game and credited back to each player’s account. The same process is applied in Points Rummy Cash Games where collusion or cheating is detected in addition to any further action that RummyTu decides to take against players engaging in such activities as per the Terms.

Pool Rummy Cash Games:

In the event of cancellation of a Pool Rummy Cash Game at any stage, the entry fees paid by all players shall be refunded. In Pool Rummy Cash Games where collusion or cheating is detected, the entry fee paid by other players is refunded to them and the entry fee paid by players indulging in collusion or cheating is dealt with as per the Terms in addition to such further action as may be necessary in the opinion of RummyTu.

Tournaments:

1. Free entry Promotional Tournaments:

   In the event of cancellation of a Free entry Promotional Tournament, there are three options which the RummyTu Operations Team, at their sole discretion, may adopt to process settlement

   • Void the tournament:

     Tournament will be cancelled and any entry tickets used by players will be returned

   • Settle prizes only for the current round:

     The prize pool only for the cancelled round will be equally distributed among the players qualifying from the last completed round. If tickets are to be given as prizes in the cancelled round, qualifiers from the last completed round will be given tickets as prizes

   • Settle prizes for all future rounds of the Tournament:

     The prize pool for all remaining unfinished rounds will be equally distributed among the players who qualify from the last completed round.  If tickets are to be given as prizes in the cancelled round, qualifiers from the last completed round will be given tickets as prizes

2. Cash Tournaments:

   From the entry fee pool, RummyTu will collect service charge only from the entry fee paidby players eliminated up to the last completed round and the remaining amount shall be distributed equally among the qualifiers from the last completed round. If tickets are to be given as prizes in the cancelled round, qualifiers from the last completed round will be given tickets as prizes

Deals Rummy Cash Games:

In the event of cancellation of a Deals Rummy Cash Game at any stage, the entry fees paid by all players shall be refunded. In Deals Rummy Cash Games where collusion or cheating is detected, the entry fee paid by other players is refunded to them and the entry fee paid by players indulging in collusion or cheating is dealt with as per the Terms in addition to such further action as may be necessary in the opinion of RummyTu.

My11Circle Cancellation Settlement Policy

If any contest or competition gets cancelled or disrupted for any reasons whatsoever, Play Games24x7 has an option to either cancel and refund the payments made by the user(s) towards such contest or competition, if any; or settle it at the stage up to which it is completed. The decision of Play Games24x7 shall be final in this regard.

Contact Our Support

RummyTu support team is available round the clock 24x7 to give you the Best Rummy Experience^TM. Connect with our customer support team from your registered email ID at [email protected] and share your concern or issue. Our representative will get back to you with a solution shortly.